We hope you have a pleasant experience with your purchases, as we are committed to offering our customers the finest products available. However, if you are not completely satisfied with your online purchase, we’ll do our best to accommodate you.

For all exchange or refund requests please contact melly@ubeshine.com

Refundable situation and related policy

❤Your package hasn't been shipped:

In this circumstance, you can email us to cancel your order by melly@ubeshine.com. Through this way, you will get the total amount you paid the fastest. Please remember do not open a chargeback, because in that way your refund time will be lengthened, and a portion of the handling fee (charged by your paying bank) will be deducted from your refund.

❤Your package is on the way:

In this circumstance, you should email us to intercept your package by melly@ubeshine.com  as soon as possible. You will receive a refund for your purchase price and pay us the costs such as interception fees and additional duties incurred. Return shipping costs are non-refundable. You will be responsible for the cost of intercepting the package.

❤Your package has been received:

✿Ubeshine's Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Ubeshine is responsible for shipping the wrong item.

✿Customer's responsibility(Incorrect Order(size of item) or Unwanted Item)

You will receive a refund for your purchase price and pay us a $6 service fee. Return shipping costs are non-refundable. You will be responsible for any return shipping costs.

If you are approved of our policy, your refund will be processed.

PS：The percentage of service fee mentioned above is based on the total price of goods, including tax and freight.Items must be sent back within 7 days of the delivery date.

15 Days Return

Normally, our return policy lasts until 15 days after receipt.To return your product, please email us to get the shipping address, and we will give you a returned address.Except quality problems, you will have to pay for your own shipping costs of item returning. Return shipping costs are non-refundable. Depending on where you live, it may take different time for your ordered and exchanged product to reach you. We will also update the tracking number of your order by email so that you can get logistics information of your package.

Refund arrival time

After we receive the returned items and check over, we will process the refund and send you the relevant proof by email, which usually takes 1-3 business days to process. All refunds are in US dollars. When the refund will reach your account also depends on the efficiency of your paying bank. If you haven't received your refund for a long time after we process your refund, please check with the paying bank.

Non-refundable situation

❤Package with visible wear or damage is unable to be returned.

Please Contact Us for further help. We will do our very best to help you and reply to all messages within 24 hours.

Email & Phone

❤Call Us: +(86)-135-3030-0384(All Customers, Service in English Only)
❤Email: melly@ubeshine.com
Our Presale Phone Line is available in English for all our customers.We highly recommend contact us by email.
Working Time：9:00 am - 23:00 pm (UTC+8)
If you have any questions, please contact us at melly@ubeshine.com  for assistance.